We are happy to refund or issue a credit note for items returned within 14 days from receipt of purchase.
The items must be new and returned in the same condition & packaging that they arrived in.
We highly recommend customers acquire proof of posting from the post office or to send goods by special delivery (which has to be signed for) when returning goods, especially those of high value.
We do not cover the cost of return postage.
We cannot take any liability for any items lost or damaged in transit on its way back to us.
We are not able to assist you if an item is lost or damaged without a certificate.
If your goods are faulty or different to the ones ordered, you may return the goods and will be entitled to a full refund or replacement goods.
Please contact us in the first instance by email at shop@samubhi.com to request a return of goods number
We will issue you with a returns number and advise you of how to return the items to us.
We advise customers to acquire proof of posting from the post office or to send goods by special delivery (which has to be signed for) when returning goods.
Where goods are damaged or faulty, the cost of returning the goods will be reimbursed to the customer in addition to the cost of the individual item.
All goods must be returned in their original packaging and must arrive ‘as new’ without any damage to the product or product packaging and with all parts intact.
Faulty goods should be returned in original, undamaged packaging where possible.
In the case of a refund we will generally make payment within 7 working days of receipt of the return and in all events within 30 days of cancellation. (unless otherwise agreed).
The cost of return of non-faulty goods is to be met by the customer.
If non-faulty goods are to be refunded, but are not returned to us as agreed, we may deduct a charge from the refund.
In the case of a replacement, this will also be carried out within 10 working days where there are sufficient stocks to do so.
Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund.
Always contact us before returning goods.
Please return all goods with the original invoice – this allows us to deal promptly with your returned items.
None of the above terms and conditions affect your statutory rights as a consumer.
All our orders are sent recorded / special /signed for delivery.
Royal Mail continue to deliver our orders, along with UPS or DHL for heavier parcels.
Ireland, Germany, Holland, Belgium, Luxembourg, France
Standard delivery: £14.00
Approx. Delivery 7 working days.
Standard delivery £18 approximate delivery time 7 days.
Denmark, Finland, Portugal, Slovakia, Spain, Switzerland, Austria, Bulgaria, Czech Republic, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Slovenia & Sweden.
We will put your order on hold and email you a quote for the shipping cost to the country of your destination.
The quote is based on weight & dimensions of the box.
Any import duties that may arise for shipping and returned items will need to be covered by you.
Please note that return postage cannot be refunded.
Please send goods in suitable packaging (preferably by special or recorded delivery) to:
sam ubhi
7 Bedford hill, London, sw12 9et
Contact details
Email: shop@samubhi.com
Telephone: 020 8673 4558
Our opening hours: Tuesday – Friday: 10.30am – 6pm
Saturday: 10am – 6pm
Sunday & Monday: closed.
All calls to the above telephone number are charged at the standard rate.
We endeavour to respond to all complaints within 5 working days. If you wish to make a complaint, please email us at: shop@samubhi.com