Delivery and Returns

Non-Faulty Goods sam ubhi makes to order and does not deal with stock as a general rule. Therefore if you would like to cancel your order, Please contact us within 24 hours after placing your order to cancel and obtain a refund. Cancelling orders once goods are received must be done within 7 days, to do so please email us at: shop@samubhi.com for a returns number before sending the goods. Please send with your invoice/order number to enable us to process your return smoothly. We advise customers to acquire proof of posting from the post office or to send goods by special delivery (which has to be signed for) when returning goods. Please note that sam ubhi is not responsible for items which get lost in the post, and special delivery is the only postal service by Royal Mail that covers sterling silver.

Where goods returned are not faulty, we will only be able to refund the cost of the individual item and not for the postage. A refund will usually be given within 7 days of date of cancellation – see Refunds below for full details.

Faulty or Damaged Goods

If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods. The following procedure must be adhered to: Please contact us in the first instance by email shop@samubhi.com to request a return of goods (in the case of a return being notified by telephone we will require a confirmation of your request via mail, fax or e-mail). We will then issue you with a returns number and advise you of how to return the items to us. We advise customers to acquire proof of posting from the post office or to send goods by special delivery (which has to be signed for) when returning goods. Where goods are damaged or faulty, the cost of returning the goods will be reimbursed to the customer in addition to the cost of the individual item.

Packaging Returned Goods The goods will need to be returned to us in suitable protective packaging, with a copy of the original receipt. All non-faulty goods MUST be returned in their original packaging and must arrive ‘as new’ without any damage to the product or product packaging and with all parts intact. Faulty goods should be returned in original, undamaged packaging where possible.

Refunds

In the case of a refund we will generally make payment within 7 working days of receipt of the return and in all events within 30 days of cancellation. (unless otherwise agreed). The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deduct a charge from the refund for collecting the goods. In the case of a replacement, this will also be carried out within 10 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund. Goods should not be returned unless we have given a returns authorisation number. Always contact us before returning goods. Please return all goods with the original invoice – this allows us to deal promptly with your returned items.

Statutory Rights None of the above terms and conditions affect your statutory rights as a consumer.

Address for Returns

Please send goods in suitable packaging (preferably by Special or Recorded delivery) to:

sam ubhi, The Studio, 10 Glenburnie Road, London, SW17 7PJ, UK

Contact Details:
Email: shop@samubhi.com
Telephone: 020 8673 4558
Open hours: Tuesday – Friday: 10.30am – 6pm
Saturday: 10am – 6pm
Sunday & Monday: Closed.

All calls to the above telephone number are charged at the standard rate.

Complaints

We endeavour to respond to all complaints within 5 working days. If you wish to make a complaint please email us at: shop@samubhi.com